How I got here....my background

Education

1991 – 1996 Ysgol Gyfun Cwm Rhymni

GCSE’s Maths, English, Welsh


1996 – 1998 Ystrad Mynach College

Advanced GNVQ in Business


2003 – 2004 University of Sunderland

Post Grad Certificate in Health Information Management

Training

· Prince2 Project Management Overview
· Prince2 Practitioner
· European Computer Driving Licence (ECDL)
· New to supervisory management
· Access for advanced users
· Excel for advanced users
· Time management
· Introduction to customer care
· Equality and diversity

Experience

1998 – 2000 D.T.D Damproofer Ltd – South Wales

Sales invoice clerk/Secretary

Full time position with a small firm. Duties include processing sales and purchase invoices, typing detailed reports, answering the telephone, taking and relaying messages. Photocopying, typing, allocating tasks to the company damproofers, writing out job sheets and chemical data sheets and placing the information onto the health and safety records.

My day-to-day duties also included booking appointments, processing incoming and outgoing payment, issuing guarantees and tax return forms.

2000 – 2002 Charter Housing Association – South Wales

Lettings Administrator/Void property inspector

Full time position. Duties included asses housing application forms, see people in reception, liaise with external agencies to give detailed housing advice and information both face to face and over the telephone.

Inspect vacant properties within target times, order routine works prior to re-letting of properties, control keys to vacant properties, input data and keep records up-to date, issue decoration vouchers according to policy. Ensure all properties are let to incoming tenants at the standard consistent with the Association’s policies.

Graphic design was also an integral part of my job. I produced marketing material for difficult to let properties, leaflets and questionnaires for the lettings team.


2002 –2004 Sunderland Teaching Primary Care Trust

LIS Training co-ordinator / Programme Administrator

Full time position within the IT department. Day-to-day duties included the co-ordination of the training programme and the Management of 4 trainers and one administrative assistant. Ensuring all relevant members of staff were placed onto training courses with accordance to the hospitals targets.

Sending out Training needs analysis to members of staff to identify any training needs.

Ensuring all records were kept up to date for statistical purposes.

Other day-to-day duties included setting up accounts for the use of the Internet Café, and training staff to log on and off the system correctly.

I was also the departments Programme Administrator. My main duties were to support the Programme Manager with the day to day management of on-going and up-coming Programmes. This involved preparing meetings, the setting up of Operational Standards and Procedures and monitoring the departments expenditure budget.


2004 – 2007 Sunderland Teaching Primary Care Trust

Lead administrator – Partnership Services

To provide a high level secretarial, operational and administrative support to the Deputy Programme Manager (Partnership Services) and Service Managers (Information Governance, Web Development, Technical Infrastructure and IT Training Service) within the Sunderland Health Community Partnership Services.

Main duties include, assisting the Deputy Programme Manager and Service Managers with the co-ordination and Management of the Strategy Groups and Boards. Research and collation of the NHS guidance, strategy and general information relevant to the scope of the services. Also the organization of service team meetings and events, organization of travel, attendance at events/conferences on behalf of the Partnerships services programme manager.

Other major tasks include, the controlled receipt, identification and issue of all project documentation for service utilisation (ePSO). The provision of information as to the status of all programme and project documentation for Partnership services, to number, record file and distribute programme and project documentation as appropriate for Partnership services.

Other day to day duties also include the supervision of other administration staff within Partnership services, delegating tasks as necessary.

2007 – to date South of Tyne and Wear Primary Care Trust

Admin Team Lead – Dental Service

To provide day to day leadership and overview of the activity within allocated areas in the team. To provide an effective customer focused administration and secretarial service in line with agreed standards. To maintain information systems and manual records where necessary, collecting data ensuring accuracy at all times.

Main duties include, the supervision of 9 administration staff, carrying out regular appraisals and personal development plans. Monitoring sickness absence and monitoring departmental expenditure.

Other duties include, occasional transcription of letters, development of information systems to record required statistics.